Refund Policy

1. Overview

At Pazzo Wine Club, we strive to provide the highest quality products and services. If you are not completely satisfied with your purchase, we’re here to help.

2. Eligibility for Refunds

Due to the nature of our products, we generally do not offer refunds for wine purchases. However, we will consider refunds or exchanges under the following circumstances:

• Damaged or Defective Products: If you receive a product that is damaged or defective upon delivery, please contact us within 48 hours of receipt to initiate a return or exchange.
• Incorrect Items: If you receive the wrong item, please notify us within 48 hours of receipt, and we will arrange for a replacement.

3. Return Process

To initiate a return, please follow these steps:

Contact our customer service team at Refund Policy

1. Overview
   At Pazzo Wine Club, we strive to provide the highest quality products and services. If you are not completely satisfied with your purchase, we’re here to help.
2. Eligibility for Refunds
   Due to the nature of our products, we generally do not offer refunds for wine purchases. However, we will consider refunds or exchanges under the following circumstances:
   Damaged or Defective Products: If you receive a product that is damaged or defective upon delivery, please contact us within 48 hours of receipt to initiate a return or exchange.
   Incorrect Items: If you receive the wrong item, please notify us within 48 hours of receipt, and we will arrange for a replacement.
3. Return Process
   To initiate a return, please follow these steps:
   Contact our customer service team at pazzowineclub@pazzopomodoro.com with your order number and details about the issue. We will provide you with instructions on how to return the product. Items must be returned in their original packaging and condition.
4. Refunds
   Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original payment method within [7-10 business days].
5. Cancellations
   If you wish to cancel your membership or an order, please contact us as soon as possible. Cancellations may be processed up to five (5) before the next shipment is scheduled. Late cancellations may not be eligible for a refund.
6. Contact Us
   If you have any questions or concerns regarding our Refund Policy, please reach out to us at:
   Pazzo Wine Club
   Email: pazzowineclub@pazzopomdoro.com
   Address: 122 Branch Rd, SE, Vienna, VA 22180